It costs five times more to acquire a new customer than to retain an existing one. It only takes one poor customer experience to produce multiple lost customers due to negative reviews or online posts. For a small to medium sized retail business, outstanding customer service can be a differentiator.
Stand out from the clutter and competition by being customer-centric and providing timely responses to requests for order information or any other question your customer asks. Equip your customer service representatives with the tools and customer management software to do anything and everything they may need to do to support customer requests such as enter new orders, review previous orders, list products purchased, record payments, and manage contacts - all with just a few clicks or key strokes!
Aside from providing you and your team with the tools to provide great customer service, our solutions automate your order and shipping processes to ensure timely delivery of products – after all, that’s what the customer wants more than anything else!
Improve customer retention with our Inventory and Order Management Solutions that enable you to:
Easily access key customer information
Provide better customer service
Ensure timely delivery of products
Keep your customers happy!