At a Glance - Mail Order Manager System Feature Summary for MIVA Merchant Users
| OVERVIEW | FEATURES AT-A-GLANCE |
If you're an etailer, cataloger, retailer, wholesaler, distributor - anyone selling products or services online, by phone, or even by mail - get complete control of your business with Mail Order Manager (M.O.M.). Integration is what makes the Mail Order Manager software so powerful. From order entry to telemarketing, list management to shipping, credit card processing to profit analysis - M.O.M. handles every aspect of your direct sales business. And, because Mail Order Manager provides the total solution, it truly is a product with "big" value! M.O.M. gives you all the basics to run your business, PLUS the kind of power and sophistication you need to compete and excel!
Customer Management
- Multiple Criteria Customer search
- Information and catalog requests
- Phone contact and call scheduling
- Online display for contacts, accounts, previous orders, previous purchases
- Built-in form letter writer including MS Word interface
- MS Outlook interface for e-mail correspondence
- Symantec WinFax interface for fax correspondence
- Customizable customer information fields
- RFM analysis
- Points/rewards programs
- Customer relationship management
Order Entry & Processing
- Phone, mail, and web orders
- Order search by order or customer information
- Batch and 'real time' credit card & echeck processing
- Pick/pack paperwork with scan & pack control
- Import from order taking services and the web
- Order export to fulfillment companies
- Quotations
- Return authorizations
- Gift order management
Inventory Management
- Unlimited selling prices
- Unlimited purchasing levels
- Automatic PO generation
- Drop-ship processing
- Composite (kit) items
- Continuity programs
- Subscriptions
- Serialized inventory items
- Size/color matrices
- Discontinued items
- Service items
- Online product information
- Cross-sell/up-sell/substitutes
- Bin and warehouse management
Shipping
- Unlimited shipping methods
- Rates/zones for UPS, FedEx, DHL, USPS and others
- Customer shipping charges based on actual cost or in-house schedule
- Interfaces for UPS, USPS, DHL, FedEx and others
Accounting
- Query-based reporting
- Accounts receivable
- Aging & finance charges
- Accounts payable
- Check processing
- Calculation and reporting of sales tax
- G/L Interfaces to most popular third party applications
List Management & Mailing
- Target list creation
- Label printing with USPS bar codes
- Mail/merge form letters
- "Broadcast" e-mail or fax campaign management via MS applications
- CASS and Zip+4 processing using third party software
- NCOA processing using third party services
- Deduping & merge/purge
Reporting
- Sales and marketing analysis
- Ad source and catalog
- Royalties & commissions
- Inventory reports
- Built-in graphing feature
- Reports preformatted for use with MS Excel
Internet Commerce
- Automatic order downloads from MIVA Merchant to Mail Order Manager
- MIVA Product Management and Uploads to Your Online Store Directly from M.O.M.
- "Active" Inventory Sychronization between Mail Order Manager and Your MIVA Online Store
- Web Auction Manager for eBay
- Amazon Order Manager
- Many Other eCommerce marketplaces and user-definable import/export capabilities
And much more. There's plenty to see. To find out more about Mail Order Manager Software. Solutions for MIVA Merchant contact us today at (800) 858-3666 ext 232 or email us at info@dydacomp.com. And, remember to request your complimentary M.O.M. Multimedia presentation from or to order a copy of the complete Mail Order Manger Working Trial Kit from your M.O.M. Solutions Specialist.
