Entering or importing orders and answering customer questions about
order status are just about the biggest job for any ecommerce or mail order business.
With Mail Order Manager (M.O.M.) working for you, life in the office is going to be much
easier!
Enter Orders Fast and Accurately!
With Mail Order Manager's industry-acclaimed user interface, your order entry
staff will become stellar performers. Total order control features
give your staff the power to quickly enter customer selections, calculate
shipping charges, and take payment information for COD, credit card,
prepaid and invoiced orders. Of course, it's really the little things
that make Mail Order Manager software a pleasure to use, and the graphical interface makes
order entry seem like you're writing up the order on a piece of paper!
- If you forget the stock code, look-up a stock
item by description, vendor stock code, UPC Code, ISBN number, price,
size, color, product class, and many more
- or items sold in different sizes, colors,
or other variables, select the specific item from a complete list
of all variations!
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Enter a new stock item "on-the-fly"
if you don't carry it in your catalog.
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Keep your customers totally informed - color
coded status codes let you know if the item is in-stock, committed,
back-ordered, packed, shipped. For back ordered items, let the
customer know the exact date that you expect to receive it.
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Change an item's unit cost, discount, description,
scheduled ship date - you have complete control over everything
associated with the order and its items.
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Turn your order takers into salespeople
with product up-sells, cross-sells, and substitutes.
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Write the customer a memo on the invoice
or send them a personalized letter.
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In the event of partial back orders, select
to ship the in-stock items ahead of the back ordered items. M.O.M.
automatically takes care of the billing and shipping.
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Offer your customers the option of combining
more than one type of payment or more than one method of shipping
on a single order.
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Issue Return Merchandise Authorization (RMA)
numbers and track returns from customers with reason codes. Process
returns and M.O.M. automatically balances the customer account.
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Create an order quotation and print, fax,
or e-mail the quote to your customers direct from the Order Entry
screen. Turn a quote into an order with just a click of your mouse.
Transact Credit Card and Check Amounts Direct to Your Bank
Add the Interactive Credit
Card Authorization System option to your Mail Order Manager system, and you
can approve and transact credit card and check sales directly to your bank right
from M.O.M.'s order entry screen.
All the Tools You Need for Complete Ecommerce
Integration
No matter what ecommerce system you may already rely on to
manage your online store, Dydacomp's Mail Order Manager will help you
better manage it and the orders that are placed there. In fact,
Mail Order Manager has a ready-to-use interface for most of today's
popular online ecommerce applications and services including,
Yahoo!®, eBay®, Amazon®, MIVA®, Shopsite® and others.
Ecommerce Made Even Easier with SiteLINK
Don't have a store yet or expanding the power of your branded
ecommerce store? Mail Order Manager's SiteLINK
online store option gives you the ultimate in power and control to create and manage
an entire online store. Start with one of our professional design
options and SiteLINK's 'built in' design options editor or create a unique
design for your business through Dydacomp's professional services
division. The rest is as easy as 1-2-3 as SiteLINK uses the same product information you already have setup in M.O.M. to "put
up" your Web store. Your finished store, complete with product
directories, customer shopping cart, check-out screen and hundreds
of other features to enhance a visitor's experience, can be
ready for your first customer in less than a day!
Download Orders from an "800" Service
Firm or Export Orders for Fulfillment!
Add the optional Import/Export
Module to your Mail Order Manager system, and you're ready to "hook-up"
to an order taking service, another office of your company using MOM,
or an outside fulfillment company. With M.O.M.'s flexible data format,
virtually any service firm can be used to take or process orders for
you.
Gift Orders
Orders with separate shipping addresses are no problem for
Dydacomp's Mail Order Manager software. In
fact, you can enter as many "recipients" as you need in
a single order. Mail Order Manager consolidates all the shipping and merchandise
charges on a single invoice. M.O.M. even maintains a separate "gift-to"
customer file with all of the gift-to names and addresses for that
particular customer. So, when Robert Smith calls to order a gift for
his grandson, you already have the name and address of each of his
grandsons right on the screen. And, with M.O.M.'s
List Management Module, you can even send out special letters
to your gift-givers informing them about the gifts they sent last
holiday and to whom they sent them. With Mail Order Manager working for you, you'll
not only easily manage your holiday gift sales, you'll increase them!
Counter Sales Too!!
Add the optional Point of
Purchase (POP) Module to your Mail Order Manager system, and you add a full-featured
"cash register" to take and transact counter sales. Many
mail order companies also have a "front-office" store. M.O.M.'s
POP module gives you a specially designed order entry screen and register
reports to support your point of sale operation.
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Special information about
each product, even your catalog photo of the item is only a
keystroke or mouse click away.
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Take order on the Web with
our SiteLINK option for electronic commerce.
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