| M.O.M. > Mail Order Manager Feature Summary |
At a Glance - Mail Order Manager (M.O.M.) Enterprise Edition
System Feature Summary*
If you're an etailer, retailer, cataloger, wholesaler, distributor
- anyone selling products or services online, by phone or even by mail - get complete control of your business with
Mail Order Manager (M.O.M.)! Integration
is what makes Dydacomp's Mail Order Manager software so powerful. From order
importing and entry to telemarketing, list
management to UPS shipping, credit card processing to profit analysis
- M.O.M. handles every aspect of your direct sales business. And, because
Mail Order Manager software provides the total solution, it truly is a product with "big"
value! Dydacomp's M.O.M. solution gives you all the basics to run your business, PLUS the
kind of power and sophistication you need to compete and excel!
Internet Commerce
- Integration with most of today's leading ecommerce channels
including eBay®, Amazon®, Yahoo!®, MIVA®, Shopsite® & More.
- SiteLINK option for integrated two-way web store creation with
online shopping cart functions
- Order Import/Export option for one-way order downloads from other
commerce software
- User-definable import file template creation and maintenance for
import routines from your most frequently used ecommerce and order
taking sites and services.
- Custom design & feature services for your SiteLINK online store and
general campaigns
Customer Management
- Multiple criteria customer search
- Information and catalog requests
- Phone contact, call and email scheduling including "best time
to contact."
- Online display for contacts, accounts, previous orders, previous purchases,
customer specific pricing and account overview
- Built-in form letter writer including MS Word® interface
- MS Outlook® interface & STMP formats for e-mail correspondence
- Symantec WinFax® interface for fax correspondence
- Customizable customer information fields
- RFM analysis
- Points/rewards programs
- Customer relationship management
- Inactive customer tracking
- Average days-to-pay calculation
- Real-time address correction and verification
Order Entry & Processing
- Phone, mail, and web orders
- Order search by order or customer information
- Batch and 'real time' credit card processing
- COD, eCheck, check and invoice payment options
- Pick/pack paperwork with scan & pack control
- Import from order taking services and the popular online channels
- Order export to fulfillment companies
- Quotations
- Return authorizations and exchange controls
- "Total Saved" calculation for discounted orders
- Manager's review status with override for discounts above
predetermined thresholds
- Special controls for discontinued and returned items
- Enhanced Line Item Information for CSR's
- Enhanced Selling Tools for order takers
- Gift order and gift certificate management
Inventory Management
- Unlimited selling prices
- Unlimited purchasing levels
- Automatic PO generation
- Drop-ship processing
- Composite (kit) items
- Continuity programs
- Subscriptions
- Serialized inventory items
- Size/color matrices
- Discontinued items
- Back order management
- Service items
- Sales statistics and forecasting
- Online product information
- Cross-sell/up-sell/substitutes
- Bin and warehouse management
Shipping
- Unlimited shipping methods
- Rates/zones for UPS®, FedEx®, USPS®, DHL® and others
- Customer shipping charges based on actual cost or in-house schedule
- Interfaces for UPS, USPS, FedEx, DHL and others
- Interfaces to third party shipping solutions such as Harvey's CPS®
and Endicia®
Accounting
- Query-based reporting
- Accounts receivable
- Aging & finance charges
- Accounts payable
- Check processing
- Calculation and reporting of sales tax
- G/L Interfaces to most popular third party applications
List Management & Mailing
- Target list creation
- Label printing with USPS bar codes
- Mail/merge form letters
- "Broadcast" e-mail or fax campaign management via MS applications
- CASS and Zip+4 processing (licensing required)
- NCOA processing (licensing required)
- Deduping & merge/purge
Reporting
- Executive level reporting and audits
- Manager's Dashboard with automatic email and text preferences
- Sales and marketing analysis
- Employee activity & productivity
- Ad source and catalog
- Royalties & commissions
- Inventory & forecasting reports
- Sales tax collection
- Built-in graphing feature
- MS Excel®, Word®, and PDF formats
Point of Sale Options
- Cash drawer management & reconciliation
- Bar code scanner compatibility
- Pole display options
- MICR check scans
- 40 column register receipt printer
- Dedicated POS inventory tracking
- Optional customer information collection with POS orders
- Gift Receipt Preferences
- Override for manager refunds
*Feature summary based on the Enterprise Edition of Mail
Order Manager Version 6.0 & for overview purposes only. Click here for a full list of M.O.M. V6 features. Contact
Dydacomp's Mail Order Manager Solution Specialists at (800) 858-3666 or
by email at info@dydacomp.com to
schedule a personalized online presentation or to order a Working Tutorial
Edition.
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"Overwhelming response to our catalog mailings threatened to change our success into failure. Without an effective order management system, we were incapable of handling the increase in our business. We selected Mail Order Manager because of the integration of invoicing, credit card processing, UPS manifesting and accounts receivable. M.O.M. literally saved our business."
Bob Burkey - Randall Burkey
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