|
New Support Options
For the last 16 months, we’ve made many changes to Mail Order Manager Support. Last year we added a new ticketing system which has decreased hold time and given us greater visibility into how we handle the issues our clients are reporting.
During this period, we've seen the percentage of same day resolutions rise significantly, due not only to the greater efficiency of the system, but also skill-based routing which ensures that your ticket is handled by the Support representative best able to deal with your issue.
This strong foundation has allowed us to increase the breadth of our offerings to include new Support options with a package to fit every company's needs. Available features include:
-
24/7 Emergency Support
-
Discounted Seats for Totowa, NJ Training
-
24/7 Access to the Online Knowledge Base
-
Access to Live and Recorded Webinars
-
Online Ticketing & Review
-
Live Chat
- And Much More..
Our expanded offerings give you the support you need when you need it and many of the services valued clients like you have requestd as well as ongoing access to reference and educational materials.
All Supported clients receive free "dot releases" when they are on the current version of M.O.M. as well as business hours email response from 9am to midnight EST.
Ready to renew your Support or learn more about available options?
Contact your Account Representative at (800) 858-3666, option 3 or via email at info@dydacomp.com
Did you know supported clients saw greater growth in February YTD than non-supported clients by 23 points?
|
