Multichannel Order Manager (M.O.M.) and SiteLINK eCommerce Training Seminars
The next training session will take place at Dydacomp's headquarters campus located at 9 Campus Drive in Parsippany, NJ. Click here to download the registration form.
This Multichannel Order Manager and SiteLINK ecommerce hosting and checkout training course touches on some advanced ecommerce, cross channel, and direct selling concepts and system applications as well. Topics are primarily addressed in lecture format with examples taken from real Ecommerce, mail order and multichannel merchant business situations. Some hand-on exercises may also apply.
Want to know more? Click here to see what other Dydacomp Multichannel Order Manager and SiteLINK ecommerce clients are saying about recent Multichannel Order Manager (M.O.M.) and SiteLINK Ecommerce training events.
If you register for Dydacomp before the deadline you'll be eligible to attend the 1/2-day SiteLINK Ecommerce training session for FREE! Also available as a standalone session for those who are just interested in learning more about SiteLINK Ecommerce checkout and shopping basket hosting, the ecommerce training session is conveniently scheduled in the afternoon following the 2-1/2 day Multichannel Order Manager session, allowing you to make the most of your time with our training experts. To learn more visit the SiteLINK Ecommerce Training Seminar page.
The first day is designed to help you better understand the "management level" functions and features of the Multichannel Order Manager (formerly Mail Order Manager software) system for cross channel and ecommerce merchants. The day begins with a detailed overview of the set-up functions in M.O.M. The various inventory reports and the use of the purchasing and delivery options are also discussed. A discussion of Multichannel Order Manager's Profit Reports is included to provide you with the tools to analyze and extract valuable information from the system.
Outline: M.O.M. System Overview - System Issues – M.O.M. System Set-up & Maintenance - Security - Company Data - Credit Card, eCheck and other Electronic Accounts - Shipping Methods such as UPS, FEDEX, USPS and flat rate shipping – Cross Channel Source Keys – Catalogs Processing and Fulfillment - Customer Notices - Suppliers & Products - Basic Product Set-Up and Maintenance - Reports – Inventory Purchasing & Delivery - A/P-Standard Reports - Questions and Answers (Time Permitting)
Using the system setups discussed during the previous day, this day introduces the user of the Multichannel Order Manager software to the basics of the system concentrating primarily on those functions related to order entry, customer service and accounting, including focus on Quickbooks accounting solutions. The Order Entry and Order Review topics provide a comprehensive presentation of the order taking process and the various options associated with an order and its line items. The day also covers order processing, prospect entry, telemarketing and list management. The handling of returns and exchanges as well as accounting functions complete the topics list.
Outline: Entering a New Customer - Customer Maintenance - Order Entry & Review - Order Edits - Item Edits - Payment Options - Order Processing in Batch - Order Processing using the Packer's Workstation - Order Status Report - Credit Card Processing - Order Processing Cycle Paperwork - Customer A/R - Adjustments - Returns and Refunds Processing - Accounting Reports - 3rd Party Ecommerce Cart and Marketplace Interfaces (eBay, Amazon, eBay) - Custom Order Import/Export (as required)
This 1/2-day of lessons and exercises concludes the Multichannel Order Manager (M.O.M.) session by teaching you how to use the data stored in M.O.M. to make your business more profitable. From list management to advanced inventory control functions this final day goes beyond instruction and touches on keeping your business competitive.
Outline: List Management - Building Queries - Deduping - Saving Your Work - Creating Marketing & Advertising Programs - Mail Merges - Email vs. Print - Label Generation - RFM Formulas - Customer Demographics - Advanced Inventory Controls - Forecasting - Scan Receiving - Inventory Import/Export - Advanced Warehouse Concepts - Supplier Performance Analysis - Question and Answers (Time Permitting)
COST & REGISTRATION: Since space is limited, all training events are only opened to Multichannel Order Manager users with current service contracts (valid through the course dates). Registration for each 2 1/2-day seminar is only $1,495.00 per person and must be received by the final registration date indicated. Special "flex" packages are also available for those who can only join us for 2 or the 3 days. Contact Dydacomp at (800) 858-3666 for more details.
Space permitting, registrations are only accepted until the indicated final registration date. All registrations after that date (space permitting) will be charged a late fee of $75.00 per person, per course. Registration after the above date is not guaranteed. The registration fee includes that seminar and materials. It does not include accommodations, meals, airfare, or other extras.
All interested in attending must return to Dydacomp a signed and completed registration form. Class size is limited, so be sure to register early! To register, please click here to download the registration form and submit it to Dydacomp. For additional information, please contact a Dydacomp Representative at (800) 858-3666 or by e-mail at sales@dydacomp.com.
Morning and afternoon beverages and snacks will be provided along with lunch. Directions to the Dydacomp training facility will be faxed to you with registration confirmation.
CONFIRMATION: You will be faxed a confirmation of registration approximately one week prior to the class. If you do not receive confirmation, please call us to confirm! It is also suggested that you contact Dydacomp at (800) 858-3666 or by email at sales@dydacomp.com to ensure that all registration information was received. Walk-ins will not be accommodated under any circumstances. (Acceptance of registration is at the discretion of Dydacomp.)
ACCOMMODATIONS: Area Accommodations for Parsippany, NJ There are several hotels a short drive from the Dydacomp offices in Parsippany, NJ. Below is a list of nearby hotels.
Hanover Marriott - Whippany: (973) 538-8811
Hyatt Summerfield Suites - Whippany: (973) 605-1001
Hilton - Parsippany: (973) 984-6853
Hampton Inn - Parsippany: (973) 290-9058
Wyndham - Parsippany: (973) 753-6000
Flying into Newark International Airport is recommended. Newark International Airport is about a 30 minute drive from Parsippany.
