Dydacomp Support, Maintenance and Updates
Dydacomp provides a complete support, maintenance and upgrade program so that you can be confident you've got the resources you need as long as you're using M.O.M. to run your ecommerce, catalog or order taking and processing operation. Call Dydacomp today at (800) 858-3666 to learn more about how this works for you.
- M.O.M. Support and Maintenance
Our extensive technical support includes several ways to reach us when you need us. First, all M.O.M. users receive the M.O.M. Learning Guide, our M.O.M. User Reference Guide and other documentation to provide the most complete instruction for you to set-up, learn and understand the M.O.M. and SiteLINK Ecommerce software. Few products on the market today are as well documented as M.O.M. & SiteLINK Ecommerce.
You'll also receive access to Dydacomp's On-Line Help System. The site includes a fully searchable database of technical support notes, a frequently asked questions (FAQ) list, and links to other tech support sites for help with hardware, networks, and general operating system questions.
Expert phone support is available during business hours to help walk you through any difficulties you may have. You can also choose to have our professionals come to you for on-site training and implementation. Finally, we offer regular classroom training at our offices in New Jersey as well as occasional "road shows." Click here for a schedule of upcoming training.
As a supported M.O.M. user, new updates for the purpose of maintenance are always available free of charge. This is valuable as many third parties (e.g., Microsoft or the shippers) are constantly changing interfaces and you need to keep up with the latest protocols. This also gives you access to any bug fixes that might occur. You can download the latest updates using our FTP website as often as you like.
- M.O.M. & SiteLINK Upgrades
M.O.M. is completely scalable and is designed to grow with your order taking business. Buy only what you need when you're getting started, then add more as business conditions require. The most typical upgrade is to add additional seats (new users within your organization) as you need them. In addition, Dydacomp upgrades M.O.M. & SiteLINK Ecommrece on a regular basis with new functionality. Your support and maintenance package includes discounts on upgrades. Call Dydacomp today at (800) 858-3666 to upgrade your current version of M.O.M. or SiteLINK Ecommerce.