SiteLINK Ecommerce Software Platform User Testimonials
We have been extremely happy with SiteLINK's results. Since changing from our previous cart manager to SiteLINK, we have seen a significant increase in conversion rates and a decrease in down time. Another major plus with SiteLINK is that there are no transaction fees incurred, saving us thousands of dollars each month.
SiteLINK offers more flexibility with designing the checkout process, making everything look more streamlined with our website. Also, with the "My Account" feature, our customers can view and repeat their previous orders, saving them time by eliminating the need to search through our site.
In addition, SiteLINK's staff is extremely efficient and knowledgeable. Whenever we have a question, they are always happy to help us. Thank you SiteLINK and Dydacomp!
Dan DunleavyVice President of Marketing
CWI Medical
We have received outstanding service from the Dydacomp team. The sharp professionals at Dydacomp have gone out of their way to assist in the development of our website. The bottom line is that all businesses require skilled partners to advise and assist if they are to be successful. Dydacomp's support cannot be underestimated and will contribute to our e-commerce success.
Having worked with competitors of Dydacomp's, I find the service, patience and response in your firm unmatched, period! Additionally, the Dydacomp annual service contract is an excellent value, given the dedication and response as I've mentioned above. Your team receives top praise from me, a hard to impress Manager. The way Dydacomp conducts business is their competitive edge. You are fortunate and wise to have cultivated two market strengths:
1. Superior MOM & SiteLINK applications
2. Superior support delivered by professionals who make a difference
Do not change the formula! One last comment: Diego Uribe is most certainly an outstanding web designer He worked in concert with my needs and requirements, applying art and knowledge to help produce an excellent Port Chatham e-commerce site, hosted by Sitelink.
Thank you!
Lo Reichert
Manager
Port Chatham Smoked Seafood
Because SiteLINK connects so seamlessly with MOM, we have saved countless hours of data entry and eliminated reams of paperwork from our operations.
Our store is so easy to manage. The average MOM user can learn to make updates and publish with no trouble - it doesn't require a technical wizard. Our previous e-commerce solution didn't provide our customers with the ability to send packages to more than one address per order. Many of our customers gave us vocal feedback about this shortcoming. Thankfully, SiteLINK enables multiple ship-to's which has made our customers' shopping experience much more pleasant. We don't have a large IT or web development staff at our organization, so one of the best parts about SiteLINK has been the incredible technical support we've received. Between the support staff and the programmers, they've always been able to answer our questions or resolve our problems in a prompt and friendly manner.
Our previous e-commerce solution required that we print a hard copy of every order and key it into MOM. This involved lots of room for typos and other human errors. Because SiteLINK orders download directly into MOM, this margin for error has been eliminated and we are fulfilling orders with fewer mistakes and greater customer satisfaction. It has also notably streamlined our order-taking process and freed up time for one of our staff members to work on other things.
Our previous e-commerce solution had become extremely cumbersome to manage and was the source of frequent frustration for us and our customers. Now we now have a visually appealing, easy to manage, customer-friendly store that does justice to both our products and our organization. As a result, we feel a strong sense of ownership and pride in our new store. Since our launch, we've seen online sales increase and we're excited again about e-commerce as one of our three retail avenues.
The SiteLINK Support team is phenomenal. During the design and development phase we presented them with an enormous number of questions, requests and custom work needs, and they responded terrifically throughout. They took the time to learn about and really understand our organization and the products that we sell. They demonstrated patience when we were slow to make up our minds or when we asked the same question twice, they provided timely responses to our communications, and they made every effort to cater to our organization's unique wishes. When we asked them to make SiteLINK perform a function for our store that had never been done before, they investigated, innovated, and found ways to make it happen. We established a fantastic relationship with our lead support person, and through him we formed strong working relationships with a member of the programming staff and several other members of the support staff.
Since launching the store we've experienced a seamless extension of this tremendous support. The SiteLINK team was especially helpful during the launch of our store and in the weeks immediately thereafter when we had lots of questions. While we're no longer in touch with them on such a regular basis, they've continued to provide us with exemplary support whenever we call or email.
We used to receive several calls a day from customers who were having difficulty completing their online purchase. This was usually due to the pervasive technical glitches or confusing customer interface of our old store. With SiteLINK, the number of calls has plummeted to nearly zero. A win-win situation for us and our customers!
Nia Spongberg
Shelburne Farms
Anxiety and confusion were the watchwords when we realized we had to move our website. There are many parts to our website presentation; audio clips, customer reviews, search functions etc. as well as an overall design targeted to an upscale audience that made this an extremely important decision for our business.
The SiteLINK staff worked through all the elements necessary for our site, gave us the tools to manage the site and the integration with M.O.M. has been an added bonus. Most important however has been the reliability of the site and the accessibility of the support team. We've had 100% uptime even during the busy holiday season. Our thanks to Dydacomp and the team at SiteLINK.
Regards,
Mosaic Records
I just wanted to let you know how well the custom work has gone and how easy your programmer has made the changes to the SCS-MALL site. The link between Mail Order Manager and SiteLINK has been the best (and I mean THE best) asset we have as a business.Thanks again for all your help and advise.
Dick Gadd
SCS Ltd.
Click here to read some M.O.M. testimonials.
Want to see what else M.O.M. and SiteLINK users are saying? Contact us at (800) 858-3666 (US) or 0800 032 6559 (UK) for a reference list and more testimonials.
