Shopsite Cart Order Management Software System Feature Summary
| OVERVIEW | FEATURES AT-A-GLANCE |
If you are an ecommerce or cross channel merchant, wholesaler, distributor - anyone selling products or services online, by phone, or even by mail - you can get complete control of your business with Multichannel Order Manager (M.O.M.), formerly Mail Order Manager. Integration is what makes the Multichannel Order Manager software so powerful. From order entry to telemarketing, list management to automated shipping with UPS, USPS, Endicia and Fedex, credit card processing to profit analysis - M.O.M. handles every aspect of your direct sales business. And, because Multichannel Order Manager provides a total business management solution, regardless of the size of your business. Dydacomp's Order Management Solution is truly a product with "big" value! M.O.M. gives you all the basics for your to run your business with a complete set of business management tools.
Customer Management
- Multiple Criteria Customer search
- Information and catalog requests
- Phone contact and call scheduling
- Online display for contacts, accounts, previous orders, previous purchases
- Built-in form letter writer including MS Word interface
- MS Outlook interface for e-mail correspondence
- Symantec WinFax interface for fax correspondence
- Customizable customer information fields
- RFM analysis
- Points/rewards programs
- Customer relationship management
Order Entry & Processing
- Phone, mail, and web orders
- Order search by order or customer information
- Batch and 'real time' credit card & echeck processing
- Pick/pack paperwork with scan & pack control
- Import from order taking services and the web
- Order export to fulfillment companies
- Quotations
- Return authorizations
- Gift order management
Inventory Management
- Unlimited selling prices
- Unlimited purchasing levels
- Automatic PO generation
- Drop-ship processing
- Composite (kit) items
- Continuity programs
- Subscriptions
- Serialized inventory items
- Size/color matrices
- Discontinued items
- Service items
- Online product information
- Cross-sell/up-sell/substitutes
- Bin and warehouse management
Shipping
- Unlimited shipping methods
- Rates/zones for UPS, FedEx, DHL, USPS and others
- Customer shipping charges based on actual cost or in-house schedule
- Interfaces for UPS, USPS, DHL, FedEx and others
Accounting
- Query-based reporting
- Accounts receivable
- Aging & finance charges
- Accounts payable
- Check processing
- Calculation and reporting of sales tax
- G/L Interfaces to Quickbooks and most popular third party applications
List Management & Mailing
- Target list creation
- Label printing with USPS bar codes
- Mail/merge form letters
- "Broadcast" e-mail or fax campaign management via MS applications
- CASS and Zip+4 processing using third party software
- NCOA processing using third party services
- Deduping & merge/purge
Reporting
- Sales and marketing analysis
- Ad source and catalog
- Royalties & commissions
- Inventory reports
- Built-in graphing feature
- Reports preformatted for use with MS Excel
eCommerce
- Automatic order downloads from Shopsite Ecommerce to Multichannel Order Manager
- Product Management and Uploads for Shopsite Directly in Multichannel Order Manager
- "Active" Shopsite Inventory Synchronization
- Web Auction Manager for eBay
- Amazon Order Manager
- User Definable Import/Export
And much more.
So now you can count on Multichannel Order Manager to deliver the best in class multi channel order processing, inventory management, order fulfillment, integrated advanced shipping with UPS, USPS, Endicia, FedEx as well accounting integration with QuickBooks all while keeping your order history data in one customer database that is totally PCI compliant and easy to report on.
Call us now at (800) 858-3666 and learn more about how upgrading to PCI compliant Multichannel Order Manager and cloud hosted SiteLINK ecommerce software will accelerate your business.
