| Support > About Mail Order Manager Tech Support |
A great computer program is complemented by excellent support. At Dydacomp, we're not only serious about our software, we're also serious about our commitment to making sure that you completely understand
Mail Order Manager and can apply its full power to your business!
We're Here When You Need Us
Call us! Fax us! Send us an e-mail! - Our dedicated and highly trained technical support staff is available 9 am - 5:45pm (EST) Monday though Thursday and 9am - 4:45 pm on Friday to assist clients with current service contracts. Reach them by phone at (973) 237-0300 or by fax at (973) 237-9039. Or, you can contact them by e-mail at:
Mail Order Manager questions: support@dydacomp.com
SiteLINK ecommerce questions: sitelinkadmin@dydacomp.com
On-Line Tech Support Too!
Clients with current service contracts can also consult our on-line tech support site. The site includes a fully searchable database of technical support notes, a frequently asked questions (FAQ) list, and links to other tech support sites for help with hardware, networks, and general operating system questions.
Optional Classroom Training
We offer a wide range of courses for Mail Order Manager users. From beginner to advanced, our expert instructors provide hands-on training that helps you use M.O.M. to your maximum advantage. Send one or all of your staff. Classes are scheduled regularly throughout each year.
On-Site Assistance
Want additional on-site assistance? Contact M.O.M. Helpers, an independent, Dydacomp certified, firm dedicated entirely to providing additional "on-site" technical support, installation services and training for all Mail Order Manager clients.
New Updates and Downloads
As a supported M.O.M. user, new updates are always available free of charge. You can download the latest updates using our FTP web site as often as you like.
When it comes to suggestions and ideas on improving M.O.M., we're all ears! We are constantly adding new features to M.O.M. based on the requests of our users. New versions are released periodically. Upgrades to new versions are optional and are charged according to the size of your current M.O.M. system.
Great Documentation!
Designed and developed by a leading documentation design firm, the M.O.M. Learning Guide, User Reference Guide, and On-Line Help System provide the most complete instruction for you to set-up, learn and understand the software. Few software products on the market today are as well documented as Mail Order Manager.
*Support services for the discontinued SiteLINK Toolkit are still available through M.O.M. Helpers, Inc. For information about SiteLINK Toolkit support pricing please contact M.O.M. Helpers directly at
(877) 927-1689 or by email at info@momhelpers.com.
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"Every experience we have had with the tech support staff has been very pleasant. They are the only tech support I have dealt with that will actually research a problem and return with a answer in a timely manner ... There is seldom a wait time, and the staff is very knowledgeable about the product. And in the 4 years we have used M.O.M., we have only had to contact tech support about 6 times. This speaks volumes about the quality and stability of the product!"
Chris Miller - SPORTAMERICA
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