Dydacomp Appoints Industry Veteran Julie Bilinkas to Vice President of Customer Services

Leading order management provider expands executive leadership team to further develop the customer experience.

PARSIPPANY, NJ, October 23, 2012 - Dydacomp, a leading provider of order management solutions for small and mid-sized eCommerce and multichannel merchants, announced today that Julie Bilinkas has joined the company as Vice President of Customer Services. Bilinkas brings over 30 years of experience driving global customer programs and will be responsible for customer implementation, training and support at Dydacomp. Bilinkas will report directly into Dydacomp’s Chief Executive Officer, Fred Lizza.

Prior to joining Dydacomp, Bilinkas was Director of Operations for Avaya, a global leader in business collaboration and communication solutions, where most recently she managed product documentation and localization for a $5 billion product portfolio. Bilinkas also held leadership and field level assignments at Avaya, including responsibility for supporting the company’s distributors and value-added resellers serving small and mid-size businesses. Prior to Avaya, Bilinkas held various positions at Lucent Technologies and AT&T.

“Customer success is at the core of every good company,” said Lizza. “We have been a leader in the order management industry for over 15 years helping small to medium-sized businesses drive sales and improve the overall customer experience. With Julie at the helm of Dydacomp’s Customer Services program, we’re continuing our commitment to providing superior multichannel order management to our SMB retailers.”

“With over 10,000 catalog and eCommerce customers, Dydacomp handles the unique business needs of order taking and processing in a wide variety of vertical markets,” said Bilinkas. “My goal is to make sure each customer experiences a seamless integration and is getting the most value from our solutions.”

Julie takes over the position of Vice President of Customer Services from Mike Nardini who was recently appointed to the newly created role of Vice President, Business Partner Solutions where he will be responsible for supporting, training and certifying third-party referral partners.