Dydacomp Appoints Industry Veteran Julie Bilinkas to Vice President of Customer Services
Leading order management provider expands executive leadership team to further develop the customer experience.
PARSIPPANY, NJ, October 23, 2012 - Dydacomp, a leading provider of order management solutions for small and mid-sized eCommerce and multichannel merchants, announced today that Julie Bilinkas has joined the company as Vice President of Customer Services. Bilinkas brings over 30 years of experience driving global customer programs and will be responsible for customer implementation, training and support at Dydacomp. Bilinkas will report directly into Dydacomp’s Chief Executive Officer, Fred Lizza.
Prior to joining Dydacomp, Bilinkas was Director of Operations for Avaya, a global leader in business collaboration and communication solutions, where most recently she managed product documentation and localization for a $5 billion product portfolio. Bilinkas also held leadership and field level assignments at Avaya, including responsibility for supporting the company’s distributors and value-added resellers serving small and mid-size businesses. Prior to Avaya, Bilinkas held various positions at Lucent Technologies and AT&T.
“Customer success is at the core of every good company,” said Lizza. “We have been a leader in the order management industry for over 15 years helping small to medium-sized businesses drive sales and improve the overall customer experience. With Julie at the helm of Dydacomp’s Customer Services program, we’re continuing our commitment to providing superior multichannel order management to our SMB retailers.”
“With over 10,000 catalog and eCommerce customers, Dydacomp handles the unique business needs of order taking and processing in a wide variety of vertical markets,” said Bilinkas. “My goal is to make sure each customer experiences a seamless integration and is getting the most value from our solutions.”
Julie takes over the position of Vice President of Customer Services from Mike Nardini who was recently appointed to the newly created role of Vice President, Business Partner Solutions where he will be responsible for supporting, training and certifying third-party referral partners.
Dydacomp provides essential order, inventory and customer management solutions to growing multichannel retailers that integrate easily with eCommerce platforms to drive efficiency, productivity, insight and growth. Dydacomp’s proven on premise & cloud-based solutions enable small to medium sized retail & fulfillment businesses to grow faster by expanding their eCommerce presence & automating back office operations to manage critical aspects of their business: multichannel order management; inventory visibility & control across multiple channels; drop ship management; rapid, reliable order fulfillment; customer management; integration with Magento, eBay & more.
Freestyle Commerce is Dydacomp’s latest cloud-based innovation. Freestyle is tightly integrated with third-party eCommerce software Magento, providing users with the smartest order management dashboards for the always up-to-date business insight they need to grow sales.
Over 2,000 multichannel merchants rely on Dydacomp's Freestyle Commerce and Multichannel Order Manager (M.O.M.) solutions to automate their back office operations and drive business growth. Dydacomp's clients engage over a million shoppers daily, generating nearly 10 million in gross merchandise sales every day. For more information, visit www.dydacomp.com and follow us on Twitter @dydacomp.
CMO & EVP, Sales